Warranty

When it comes to purchasing jewelry, it's essential to consider the longevity and quality of the product. At Fleur Bead, we understand the significance of providing our customers with peace of mind and assurance in their purchase. That's why we offer a comprehensive 1-year warranty on all our products. In addition, we offer a lifetime free restringing for bracelets and necklaces.

Our 1-year warranty is a testament to the confidence we have in the craftsmanship and durability of our products. We believe that every piece of jewelry should not only be aesthetically pleasing but also built to last. With our warranty, you can trust that your jewelry is made with high-quality materials.

So, what does our warranty entail? Let's break it down:

1. Coverage

Our warranty covers any defects in materials or workmanship that may arise within one year from the date of purchase. This means that if your jewelry shows signs of damage or malfunctioning due to manufacturing faults, we will repair or replace it free of charge.

In addition, our lifetime restringing warranty covers replacement of stringing material for any bracelet or necklace due to breaks or loosening over time. Charges will be incurred for replacement of any missing components or requested alterations. 

2. Exclusions

While our warranty provides extensive coverage, it's important to note that certain situations are not covered. These include damages caused by accidents, misuse, normal wear and tear (with the exception of stringing), or alterations made by anyone other than Fleur Bead. Additionally, the warranty does not cover loss or theft of the item.

3. How to Claim

If you believe your jewelry is eligible for a warranty claim, simply contact our customer support team within the one-year period. They will guide you through the process and provide instructions on how to return the item for evaluation. Once we assess the issue, we will determine the appropriate course of action, whether it's repair or replacement.

4. Our Commitment

At Fleur Bead, we are committed to ensuring your satisfaction with our products. Our warranty is a reflection of our dedication to providing you with exceptional quality and service. We stand behind the craftsmanship of our products and want you to enjoy wearing them for years to come.

Remember, when you choose jewelry from Fleur Bead, you're not just purchasing a beautiful accessory – you're investing in a piece that comes with the assurance of our warranty. Shop with confidence and elevate your style with our exquisite collection.